What's missing here: can someone please explain how to deal with "incompetent but nice" people and departments? * You can't call them out on non-performance, "

What's missing here: can someone please explain how to deal with "incompetent but nice" people and departments? * You can't call them out on non-performance, "they're nice". * You get blamed for the failures, even when they're the fault of these incompetent people. After all, they had 10 meetings with you and 50 meetings with management, you have 5. Why didn't you bring things up in those meetings (which, of course, you did) * Obviously these people are extremely threatened if you request they do something, or call them out for not doing it. So you will get "extreme" responses and backstabbing in response * ... and if you refuse to work for them, you're a jerk. So can someone please explain to me how to work with these people? I've failed in this many, many times. In most cases the problem is attitude. They're incompetent because they fundamentally don't care, which I must say makes it so much easier to be nice, even I can do that. But e.g. pointing them to documentation or courses doesn't really work and actually has negative effects on what little work they do in the short term.