3 ms·

They added a button to convert your XL preorder to an MK4 order with priority. So they're alienating people plonking down $1,000 for a printer by letting peopl

They added a button to convert your XL preorder to an MK4 order with priority. So they're alienating people plonking down $1,000 for a printer by letting people from an unrelated queue jump in front of them... And then shaking the faith of people who already waited this long for the XL. It starts to scream "we won't even be able to make enough XLs and would much rather you just forget about that". - Edit: Wow and actually something I didn't even realize, when the MK4 page first went up, there was no lead time... So that's going to be another awfully sticky situation if enough XL owners actually take them up on that offer. Suddenly new buyers who were told no lead time will end up being bumped further and further back, since there aren't two queues: Printers ship by order date, and XL owners will all have order dates before new buyers.

LeafItAlone 4y ago
Perhaps they set aside some percentage of XL preorders worth of MK4s that are ready to ship. As long as they overestimate that number vs reality, they can ship to the MK4 first order and XL conversions first, then start shipping to those that purchased with Lead Time stated. And if they over estimate the conversions, (almost) nobody with a Lead Time is going to complain about getting it early.
- BoorishBears 4y ago
  Based on their wording I had already assumed that wasn't the case, but here's some some confirmation: https://www.reddit.com/r/prusa3d/comments/1266bzi/mk4_delivery_changed_after_order_and_advertised/ https://www.reddit.com/r/prusa3d/comments/1266bzi/mk4_delive... > So if you ordered the 4 know that those swapping their XL orders have bumped all those that ordered quickly. I was scheduled for delivery next week and now its June. Placate people you already disappointed for a year by disappointing a new cohort of users. Some companies just do not know how to let themselves win.
  - rekoil 4y ago
    Hmm, I thought it was illegal in the EU to advertise a shipping date and then change it after the customer has already paid.
  - LeafItAlone 4y ago
    https://twitter.com/josefprusa/status/1641433855461818368 https://twitter.com/josefprusa/status/1641433855461818368 Doesn’t seem to really be caused by switchover orders, but bad systems in place. And this product does seem to be pretty popular already.

LeafItAlone 4y ago

Perhaps they set aside some percentage of XL preorders worth of MK4s that are ready to ship. As long as they overestimate that number vs reality, they can ship to the MK4 first order and XL conversions first, then start shipping to those that purchased with Lead Time stated. And if they over estimate the conversions, (almost) nobody with a Lead Time is going to complain about getting it early.

BoorishBears 4y ago
Based on their wording I had already assumed that wasn't the case, but here's some some confirmation: https://www.reddit.com/r/prusa3d/comments/1266bzi/mk4_delivery_changed_after_order_and_advertised/ https://www.reddit.com/r/prusa3d/comments/1266bzi/mk4_delive... > So if you ordered the 4 know that those swapping their XL orders have bumped all those that ordered quickly. I was scheduled for delivery next week and now its June. Placate people you already disappointed for a year by disappointing a new cohort of users. Some companies just do not know how to let themselves win.
- rekoil 4y ago
  Hmm, I thought it was illegal in the EU to advertise a shipping date and then change it after the customer has already paid.
- LeafItAlone 4y ago
  https://twitter.com/josefprusa/status/1641433855461818368 https://twitter.com/josefprusa/status/1641433855461818368 Doesn’t seem to really be caused by switchover orders, but bad systems in place. And this product does seem to be pretty popular already.