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> except automated. The devil is always in the details. A travel agency builds contacts with airlines, hotels, tour groups etc, so they can have a backup optio
by rchaud 4y ago
> except automated.
The devil is always in the details. A travel agency builds contacts with airlines, hotels, tour groups etc, so they can have a backup option available if your first preference is not. That requires humans.
An AI system that is simply browsing through the same websites a human would is going to come up with a lot of "no" responses for specific booking requests, or will simply quote higher prices once the booking websites figure out how to detect them.
- ralfn 4y agoI'm not suggesting OpenAI is maintaining those contacts. I'm suggesting booking.com will upload an API integration into the ChatGPT platform. Just like they uploaded an app into the AppStore. Perhaps they will try to up the price on this platform compared to others. But only until AirBnB comes to compete on this platform too (and uploads their API integration) It's a platform game. There was a time when Google tried to index everything and afterwards came a time when everything tried to be indexed by Google. Once you are the default, they have to be there and they will have to compete with others there. And as long as the chat protects users from losing control over their intent, that's where the users will be and that's where you will need to be offering your products to be viable. Obviously at that point the regulators come knocking.. Assuming there would only be one player. There won't be, but for now only OpenAI is actually aware of the opportunity and Microsoft doesn't even seem to understand it's a platform game now and not an ad game.