This rant makes...no sense. A good uptime record means nothing if you change your product name? What? And even if you accept all the complaints at face value

This rant makes...no sense. A good uptime record means nothing if you change your product name? What? And even if you accept all the complaints at face value - they claim that it would all have been okay if they'd just been warned the day before? How does that work? Either they just killed their old product and launched a completely new one with no track record and history, OR it's just a rebranding of an existing product. If it's the former, a heads up about their plans would solve absolutely, precisely, nothing. It's still a new product which cosupport.us claims they can't afford to be associated with. If it's the latter, then there's no problem. So which is it? After waffling back and forth, cosupport.us eventually concludes with saying that they'd have been okay if they'd been warned, and that they hope that their new partner "[isn't] in the business of rebranding or renaming themselves without notice." But why would you care if a product is renamed themselves without notice? cosupport.us doesn't say - all the complaints earlier in the rant were very specifically about why it was terrible for Assistly to launch a new product. Look - I know nothing about Assistly or cosupport.us, but this rant reeks of entitlement. Clearly cusupport.us is upset, and I'm prepared to believe that cosupport.us may have a great case and a legitmate complaint! But I don't think this rant is doing is communicating it, nor is it doing them any favours.