4 ms·
Recently I’ve been having trouble with a few batches of cheap LED lights that were “Amazon’s choice” and advertised as having 23 year lifespan (3 hours per day)
by illumin8 4y ago
Recently I’ve been having trouble with a few batches of cheap LED lights that were “Amazon’s choice” and advertised as having 23 year lifespan (3 hours per day) that died within 6-12 months.
Amazon tells me I’m outside of the normal 30 day return window, but I’ve just complained and said “If I bought a bulb at Costco advertised as 23 year lifespan that died after only a year I’d return it and they’d refund me, no questions asked.” This usually gets a store credit from the customer service person.
I think Amazon is going to have a huge problem with this because they’ve clearly been selling a lot of low quality merchandise from China (it’s actually marketplace sellers listing the products so quality is a race to the bottom). Because they don’t have any quality checks in their sourcing like other big box retailers do (such as Costco and Target) they just aren’t equipped to handle the inevitable returns and class action lawsuits that are coming their way when the 23 year lifespan LEDs and other product categories fail just outside the return window.