Andon is a very good concept, better to habe than not to have, 90% of the agents are very skilled and knowledgeable. Much better than having to forward to a te

Andon is a very good concept, better to habe than not to have, 90% of the agents are very skilled and knowledgeable. Much better than having to forward to a teamleader or other department. Sometimes, theres no other way and 10% of the andon advisors perhaps shouldnt be in that role. Amazon also has some sort of nesting for new starters which is honestly there to help learn, not as a pressure tool. Many startups and well established corporations cant even hold a candle to them on these matters.