This is what has driven me away from Amazon, except for purchases of name-brand specific things. I go to brick and mortar to browse, because they simply won't c

This is what has driven me away from Amazon, except for purchases of name-brand specific things. I go to brick and mortar to browse, because they simply won't carry rubbish to begin with. It's not a function of buyer beware. Amazon outsources its returns entirely, so they are not incentivized to reduce it. Best Buy has to pay people to deal with it, so they strive for it not to be a problem in the first place. They do the curation, and it turns out, yes, there is actual value in that service, and our incentives are aligned.