Making customers happy isn't totally orthogonal to making money right? In midwit meme format: Low wit: Make customers happy. Making customers happy is how you

Making customers happy isn't totally orthogonal to making money right? In midwit meme format: Low wit: Make customers happy. Making customers happy is how you sell products and win customers from competitors Midwit: Screw over customers for profit. Customers are kind of low information though right? Maybe we can do things that increase profits at the expense of the customer if the customer wont notice or attribute it to us High wit: Make customers happy. While an individual customer is low information, in aggregate, doing these things causes a company's reputation to suffer a death by a thousand cuts.