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So the lesson from the anecdote is that Amazon wasn't actually Obsessed with the Customer, but maximizing profit, and in this case they just happened to align.
by dwater 4y ago
So the lesson from the anecdote is that Amazon wasn't actually Obsessed with the Customer, but maximizing profit, and in this case they just happened to align.
- habitue 4y agoMaking customers happy isn't totally orthogonal to making money right? In midwit meme format: Low wit: Make customers happy. Making customers happy is how you sell products and win customers from competitors Midwit: Screw over customers for profit. Customers are kind of low information though right? Maybe we can do things that increase profits at the expense of the customer if the customer wont notice or attribute it to us High wit: Make customers happy. While an individual customer is low information, in aggregate, doing these things causes a company's reputation to suffer a death by a thousand cuts.