I have actually tried to report this to Amazon customer support a number of times. Most of the time, the CS agent either entirely does not understand what I am

I have actually tried to report this to Amazon customer support a number of times. Most of the time, the CS agent either entirely does not understand what I am complaining about, or openly says this is allowed. Last time they told me I would only get the gift card after I left a 5 star review, and to chat back if I did not get it!