Thanks for sharing. In your situation I would start moving to new solution.. do a charge back and move on. The worry is this won't be the last bug and making

Thanks for sharing. In your situation I would start moving to new solution.. do a charge back and move on. The worry is this won't be the last bug and making the support process so difficult means it will fail when you need it the most and you might not get upvoted on here to solve your issue which is a risk