“…but at Uber Eats' scale, 10 swaps a day isn't even an hour of a customer support person's time.” In my experience working with platforms for restaurants, any

“…but at Uber Eats' scale, 10 swaps a day isn't even an hour of a customer support person's time.” In my experience working with platforms for restaurants, any interaction with customer service could take 10 minutes to 45 minutes depending on the problem—security, separation of departments/concerns, investigation of details, approval, resolution.