3 ms·
Since you mention support, customer service is just atrocious. My Pixel 5 phone is still under warranty and has developed a battery fault. I contacted Google
by aix1 4y ago
Since you mention support, customer service is just atrocious.
My Pixel 5 phone is still under warranty and has developed a battery fault. I contacted Google support:
1. No option to repair, only replacement and only by post (unnecessarily inconvenient given that it's just a straightforward battery swap that any number of local shops can do -- I did this myself in the past except that this phone's still under warranty and I'm too pressed for time to be sourcing parts etc).
2. I got repeatedly prompted to confirm that I was using the charger that came with the phone (this seemed to suggest there might be warranty implications if I wasn't -- not sure this is even legal in the UK).
3. I had to consent to a page worth of legalese, including granting Google permission to access my phone usage data -- wtf is that?
In the end, I chose to walk into a third-party repair centre and just pay for an out-of-warranty repair. Took an hour, £50 ($60) and a voided phone warranty -- IMO a great deal compared to getting warranty service from Google.