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IMHO in privatized healthcare you are not the patient, you are the customer. As such, you should be having a better "customer journey" than in public healthcar
by pantulis 4y ago
IMHO in privatized healthcare you are not the patient, you are the customer. As such, you should be having a better "customer journey" than in public healthcare: more immediate test/diagnostics, better experience in the hospital (like a room for yourself). And that's it. As a counterpart, it's not clear you are receiving the best medical attention. And of course you (through your employer) are paying for something that can be denied.
Note: I happen to have private healthcare with Cigna in a country with a reasonably good public health system (Spain, though it varies between different autonomous communities), happy to pay the taxes and will defend that public health systems are a staple of any modern country.
- LocalH 4y ago"Being the customer" doesn't matter one bit to most modern megacorps, because people are fungible to them. We constantly hear about big money screwing over little money. Small-time capitalism is quite good. Make a few millions, sure. I have no problem with that. But when the amounts concerned are in the billions? There needs to be massive oversight and regulation, regardless of the relevant field.
- pantulis 4y ago> There needs to be massive oversight and regulation, regardless of the relevant field. Totally agree with that.
- specialist 4y agoWould that be Cigna Global Health Benefits? https://en.wikipedia.org/wiki/Cigna#Cigna_Global_Health_Benefits https://en.wikipedia.org/wiki/Cigna#Cigna_Global_Health_Bene... From their wiki entry: "CGHB maintains its own, in-house international claims platform..." Which may explain your positive experience, compared to their USA customers. Further, wild speculation here, I'm guessing Spain does more to protect customers, not allowing CGHB to auto-deny claims en masse.