3 ms·

And then we will need another set of frontline workers when LLMs starts to hallucinate.

• ben_w 4y ago
  I've had a real life customer service chat session (years ago now) where they said their website didn't work on Mac OS while we were using it, and that it would be better if my phone was Android rather than iOS. Back in the 90s, one of the monthly Mac magazines I read obsessively (because we didn't have internet at home yet) had regular stories of dumb things said by customer services; something like PC World sales clerk standing in front of a bunch of iMacs with Nanosaur running on them saying "yeah iMacs only do web browsing, you can't play any games". Before I moved to Berlin, the dude in one of the phone shops near me insisted that iPhones couldn't work with those insert-your-phone-here plastic versions of Google Cardboard. It's not that you're necessarily incorrect — when ChatGPT was new, I saw someone dismiss it as "mansplaining as a service" — but I don't know how much the companies really care. It's not like customer support is a prestigious role.