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Customer service chatbots are a revolution? Sounds like the most underwhelming thing ever.

• m348e912 4y ago
  After my experience with AT&T front-line support where I tried several times to get my old AT&T iPhone unlocked (which is fully paid for), dealing with confusion and false promises of follow-up which never came, I welcome the relative competence of ChatGPT. My phone is still locked BTW.
  • jstx1 4y ago
    You don't know that it would be better. Keep in mind that the same company whose support didn't help you with your phone will be in charge of what the chatbot is allowed to say and do. If AT&T sucks, I don't know if you're gaining much when AT&T replace a person with ChatGPT. The person doing the support was never the problem, the problem was the company who has a crappy process. And even after they deploy a version of ChatGPT that company will be the same.
    • m348e912 4y ago
      Right, a bad company with bad processes could definitely stifle the benefit that ChatGPT could provide. I would hope that ChatGPT could summarize and report on process deficiencies in an effort to address them. Data like "in the past 90 days, 3,328 customers requested an iPhone unlock and I was unable to assist them due to lack of process addressing the request."