I've worked in various companies as a developer and my worst experiences were where access to code is restricted, but BA's create these esoteric tickets with ab

I've worked in various companies as a developer and my worst experiences were where access to code is restricted, but BA's create these esoteric tickets with about 3 words in description... I'm happy for them to raise tickets within their realm (and by the way lets not conflate support tickets vs actual work items), but please have some manager sift them thru into something meaningful.