When the community becomes frustrated, users start to leave the platform. Among these departing users are influential decision-makers who may lose trust in the

When the community becomes frustrated, users start to leave the platform. Among these departing users are influential decision-makers who may lose trust in the platform and refrain from using it in the future. Additionally, some individuals publicly express their dissatisfaction and reasons for leaving. This creates a negative feedback loop, ultimately leading to the platform's decline.