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You don't need 24/7 SREs, you could do it with 24/7 first-line customer support staff monitoring Twitter, Reddit, and official lines of comms that have the abil
by majormajor 4y ago
You don't need 24/7 SREs, you could do it with 24/7 first-line customer support staff monitoring Twitter, Reddit, and official lines of comms that have the ability to page the regular engineering team.
That's a lot easier to hire, and lower cost. More training required of what is worth waking people up over; way less in terms of how to fix database/cache bugs.
- deleted 4y ago[deleted]
- richdougherty 4y agoSupport engineers and an official bug reporting channel would help. I noticed and reported the issue on their official forums at on 16 March, but got no response. https://community.openai.com/t/bug-incorrect-chatgpt-chat-session-titles-seeing-other-users-sessions/101921 https://community.openai.com/t/bug-incorrect-chatgpt-chat-se... I only reported it on the forums because there didn't seem to be an official bug reporting channel, just a heavyweight security reporting process. As well as the actions they took to fix this specific bug, another useful action would be to have a documented and monitored bug reporting channel.