This doesn't come across this way to me at all. They just described what happened. Do you expect them to jump in front of a bus for the library they're using, a

This doesn't come across this way to me at all. They just described what happened. Do you expect them to jump in front of a bus for the library they're using, and beg for forgiveness for not ensuring the widely used libraries they're leveraging are bug free? There are very few companies that couldn't get caught by this type of bug.