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No. Think about websites that already have chat interfaces with real people behind them. Do you ever use the chat to accomplish something when you have the opti
by burkaman 4y ago
No. Think about websites that already have chat interfaces with real people behind them. Do you ever use the chat to accomplish something when you have the option of doing it yourself instead? Do you ever use a company's "voice chat interface" (phone call) when you don't have to?
- anon7725 4y agoI don’t because those experiences are usually frustrating. Website chat bots give you a link to the support docs and leave you to find your answer there and company voice chat is famously limited (“agent” “Agent” “AGENT” 0 0 0 0) Seems like LLMs would be much better than those right out of the gate. I will often use “chat with a person” over “call a person” if that is offered because it’s usually easier to be precise in chat and just copy-paste order numbers or whatever.
- ChildOfChaos 4y agoPhone call means massive wait on hold, possible call charges and then talking to an idiot that has no idea what they are talking about. It's not the interface that is the issue, its the experience.
- janalsncm 4y agoI don’t think it’s fair to compare ChatGPT to those website bots. People didn’t use them because they were rarely helpful. And because people weren’t using them enough, a lot of websites implemented UX patterns to try to encourage increased use (read: annoy users).
- deleted 4y ago[deleted]