Had exactly the same interaction with Accenture, just with a different third party integration (ServiceNow?). They couldn't even start the process of developin

Had exactly the same interaction with Accenture, just with a different third party integration (ServiceNow?). They couldn't even start the process of developing the integration. At some point, we assigned a guy to guide them somehow. Their lead would then report progress to our VP. At some point after a couple months, this guy announced that they finished the project, and were ready to move on to the next one. What they didn't disclose was that the integration was basically done by our guy, who was too good-hearted to leave them alone. Of course, when it was time to start the new project, they had the same issue, we assigned another of our guys to help them, just that, this time, he was having none of it. Still they lasted for several months after that (and at least a full team re-org).