I know there are companies that make everybody (PMs, engineers, whatever) take a turn doing customer support. This sounds a bit like that: make people who are n

I know there are companies that make everybody (PMs, engineers, whatever) take a turn doing customer support. This sounds a bit like that: make people who are normally at a distance from the actual customers and their needs get a face full of it. I've spent a lot of time building software for people who aren't me, largely in domains where the users are experts in something I've never done. Even though I'm not a CEO, and this would be more of a lateral move on the org chart, I've always really wanted to actually spend a couple weeks just doing some version of their jobs instead of mine. I think it would be worth several years of just asking them questions about what they need.