We're arguing about generic approaches and the 37Signals folks are making specific decisions about their very specific situation (their app, their staff having

We're arguing about generic approaches and the 37Signals folks are making specific decisions about their very specific situation (their app, their staff having time or not, their budget, etc). To be fair, they don't seem to be saying their strategy is for everybody but the audience thinks so? I think we're talking past each other, tbh.