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I know it's about US but this screams to me "Germany". They are the top subscription predators on our continent. Two years duration by default, automatic renewa

I know it's about US but this screams to me "Germany". They are the top subscription predators on our continent. Two years duration by default, automatic renewal, cancellation 3 months in advance by post or fax. Stay away from subscriptions when dealing with entity incorporated in Germany.

kunwon1 4y ago
Tangentially related - I signed up for DSL through Deutsch Telekom while living on a US military base in Germany, in 2002. I signed up in person at a DT location, and due to the language barrier, I did not get the 'unlimited' plan that I asked for. Instead, I got a 10 hour per month plan, with hourly overage charges once I passed 10 hours. I did not discover this mistake until I returned from a deployment several months later, during which I left my DSL connected. The bill from DT was over 10,000 euros. I never paid, and I had to use creative methods to get online from then onwards. It was annoying.
- expertentipp 4y ago
  Ah yeah typical German customer service "we will straight out lie to your face because fuck you". Unsurprisingly every mistake and misunderstanding is at a disadvantage to the customer.
skrause 4y ago
It seems like you haven't followed Germany's laws for a while. It's now mandatory that you can cancel the say way you signed up, so if you allow people to sign up online you have to allow them to cancel online. All contracts can also be canceled monthly now after the agreed minimum duration. Source: https://www-baden--wuerttemberg-de.translate.goog/de/service/presse/pressemitteilung/pid/vertragskuendigung-wird-ab-1-juli-2022-einfacher-1?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp https://www-baden--wuerttemberg-de.translate.goog/de/service...
- expertentipp 4y ago
  Too little, too late. Damage done. Scream "deutsch sprechen" at your children or at knife-wielding immigrant.

kunwon1 4y ago

Tangentially related - I signed up for DSL through Deutsch Telekom while living on a US military base in Germany, in 2002. I signed up in person at a DT location, and due to the language barrier, I did not get the 'unlimited' plan that I asked for. Instead, I got a 10 hour per month plan, with hourly overage charges once I passed 10 hours. I did not discover this mistake until I returned from a deployment several months later, during which I left my DSL connected. The bill from DT was over 10,000 euros. I never paid, and I had to use creative methods to get online from then onwards. It was annoying.

expertentipp 4y ago
Ah yeah typical German customer service "we will straight out lie to your face because fuck you". Unsurprisingly every mistake and misunderstanding is at a disadvantage to the customer.

skrause 4y ago

It seems like you haven't followed Germany's laws for a while. It's now mandatory that you can cancel the say way you signed up, so if you allow people to sign up online you have to allow them to cancel online. All contracts can also be canceled monthly now after the agreed minimum duration. Source: https://www-baden--wuerttemberg-de.translate.goog/de/service/presse/pressemitteilung/pid/vertragskuendigung-wird-ab-1-juli-2022-einfacher-1?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp https://www-baden--wuerttemberg-de.translate.goog/de/service...

expertentipp 4y ago
Too little, too late. Damage done. Scream "deutsch sprechen" at your children or at knife-wielding immigrant.