Yes, the sync interface is universally derided. You can read all about the problems on various ford owners forums. Apparently there is a software update which

Yes, the sync interface is universally derided. You can read all about the problems on various ford owners forums. Apparently there is a software update which addresses some of the responsiveness issues. And another, more major software upgrade is coming later in the year. But in this age of iPhone style responsiveness, this hardware/software is underwhelming.