That problem is exacerbated in this case by the difference between "retail", "retail corporate" and "corporate". The fact the that anything coming from the fron

That problem is exacerbated in this case by the difference between "retail", "retail corporate" and "corporate". The fact the that anything coming from the frontline employees not only had to work it's way up to retail leadership, but then to essentially an entirely different corporation's leadership makes it nearly impossible for ideas that require action by "corporate" to trickle all the way up.