4 ms·
As it should be. Nothing worse than a CEO who does not understand how their business works at the lowest level. Unless this somehow does not matter for busines
by twawaaay 4y ago
As it should be.
Nothing worse than a CEO who does not understand how their business works at the lowest level. Unless this somehow does not matter for business profitability or future (which there are examples of but much less than many people would think).
In my experience, upper management has this problem of getting accurate information. This happens for many reasons and is really, really, really hard to fix. It usually requires conscious, serious and sustained effort from the manager demonstrating his/her people that it is safe to bring information whether good or bad.
I bet the a shift once a month is good investment of time as long as he won't be placed in a bubble -- a model Starbucks location where everything works perfectly because the CEO works there once a month.
- mataug 4y agoI really hope he picks a random Starbucks location across various cities.
- twawaaay 4y agoI know people behave very differently when within hearing distance of a higher up. Now imagine you are the highest one... every person you meet, every day, is constantly thinking hard about filtering what they are telling you. It does not matter if you pick random locations, people will still modify what they are saying when they see you. But it helps a bit. There is higher chance you will finally meet some people who are not afraid to tell the truth. There is also chance you will start seeing some patterns. It is probable that managers will clean up a lot of stuff when they suddenly get to know about a visitation, but they won't clean up everything and you will get at least some glimpses. Visit enough restaurants enough times and glimpses may form an image of reality.
- maxk42 4y agoI think it would be better if he stuck to one. That way employees might over time become comfortable enough to voice their concerns to him. A one-time visit would feel more like an inspection than anything else and everyone would be on their best behavior.