I find as a customer just sitting in a restaurant/Starbucks setting for an hour or so I can point out a handful of issues. And they’re typically not even “issue

I find as a customer just sitting in a restaurant/Starbucks setting for an hour or so I can point out a handful of issues. And they’re typically not even “issues” to employees, because it’s what they’re used to. It’s just operational changes that could improve the situation for them or the customer. There might be a few things behind the counter I don’t notice as well but I think the reason I notice them is because I’m under the radar. If they knew I was an exec watching things I’d be seeing something differently (in many cases).