NYT problem was due in part that we had so many legacy systems related to subscriptions; there was a big push internally to solve this. When "online cancel" fi

NYT problem was due in part that we had so many legacy systems related to subscriptions; there was a big push internally to solve this. When "online cancel" finally rolled out we were all so excited there was a party with a sheetcake that had the cancellation landing page printed on it. We'd rather have users trust us than use dark patterns to "trap" them into a subscription.