In Canada (and probably elsewhere) it's very common for a cell phone web portal to give you a TON of power to make changes, add features, make upgrades. All aut

In Canada (and probably elsewhere) it's very common for a cell phone web portal to give you a TON of power to make changes, add features, make upgrades. All automatically. But any sort of downgrade or cancellation magically requires you to call a retentions department where, surprise, the employees are incentivized to hang up on you or screw things up to meet their quotas so they can feed their families.