This is laudable, and it will be good if it had a return on investment by identifying opportunities for improvement. On a personal level, however, it would onl

This is laudable, and it will be good if it had a return on investment by identifying opportunities for improvement. On a personal level, however, it would only work for me if Mr Narasimhan decided he didn't like the taste of the coffee and changed it; I haven't visited a Starbucks in decades because I find their brew quite unpleasant!