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My wife subscribed to The Economist but we weren't reading it. I tried changing my address to California, which has worked for some subscriptions because of C
by jdeibele 4y ago
My wife subscribed to The Economist but we weren't reading it. I tried changing my address to California, which has worked for some subscriptions because of California's consumer-friendly subscription cancellation law. That didn't work.
I tried doing the chat to cancel. I said multiple times that we wanted to cancel and the person (presumably a person following a script, although they certainly seemed robotic) just kept ignoring that. Eventually I said I'm cancelling, if you charge us, I'll charge it back and took a screenshot of that.
When they charged me, I charged it back. No need for the screenshot, which was mildly disappointing because this was one time where I felt I had proof that I tried to cancel.
We'll never subscribe to The Economist again. If you make it this difficult to leave, better not to start.
- nanidin 4y agoDuring the chat, they kept trying to make conversation, to ask questions, and to retain me. I just copy/pasted "I'm not here for chit-chat, please cancel the subscription and confirm once complete" each time they tried to engage me. Immediately after my subscription expired they started emailing me 1/2 off offers. The whole experience put a bad taste in my mouth and I won't be back.