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Honestly, I was mostly bluffing... I didn't have time to do all of that, which is why I also had to quit the gym. I was planning to temporarily quit/suspend and
by _yb2s 4y ago
Honestly, I was mostly bluffing... I didn't have time to do all of that, which is why I also had to quit the gym. I was planning to temporarily quit/suspend and then rejoin when I was able to, but they lost out on that possibility.
I think these kind of predatory cancellation things must be in part a generational thing, and these policies are so old they haven't responded to the times. Older people I know seem to expect it or be okay with it, but millenials and younger will tend to be outraged and refuse to do business with them on principle. America Online, Sirius XM, etc. were able to retain some customers by making it hard to quit, but I think turned away far more without realizing it.
- jiayo 4y agoGreat example. I like broadcast radio. I don't like picking and choosing podcasts, I like to just listen to "what's on". I really like some of the live music content on SiriusXM (celebrity DJs, etc). I'm their ideal customer. And they'd have captured $300-400 of my value over the past 1.5 years, if they only had self-serve subscription and cancellation like Netflix or Disney+. But since they have decided to go the NYTimes route of "everyone pays a different price, and cancelling is next to impossible", they get nothing from me.
- terinjokes 4y agoI cancelled my SiriusXM subscription a fee months ago and it was a painless experience. They even refunded the amount charged a few days prior to my call, without me even asking. Cancelling my at&t account, on the other hand, took several calls to them and my bank, and in the end, I just had my bank stop payment.