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Yes -- I should've prefaced that this is a combination performance test, staging server, hot failover and evaluation of the company. They appear to have been in

by LogicX 15y ago

Yes -- I should've prefaced that this is a combination performance test, staging server, hot failover and evaluation of the company. They appear to have been in business for about 3 years (whois info + archive.org), and have positive reviews on WebHostingTalk: http://www.webhostingtalk.com/showthread.php?t=1120499&highlight=incero http://www.webhostingtalk.com/showthread.php?t=1120499&h... Info in that post seems to indicate more employees: Real office location in Austin, TX Experienced owners; over 8 years experience in the web industry, over 50 years combined business experience I haven't even gotten my incero server yet (just ordered it Friday evening); but I am impressed by their offering - such as IPMI/KVM, which is often not offered by fly-by-night hosters (and not offered by EC2 in the form of out of band access). I also happen to be in a unique situation of not needing 100% uptime for my startup - a few minutes of downtime to switch to a hot failover is a non-issue; so if Incero proves competent to me, I'll still give them serious consideration for production hosting (again, with proper hot-failover backup elsewhere); despite potentially being a one-man-show. Difficult to say which is the lesser of two evils: * Being the customer of a small business, having to potentially wait for response * Being one insignificant customer among millions when there's a datacenter meltdown at AWS, with no phone number to call, and no neck to strangle until you get back up -- at the end of a long list of small customers. I only casually mentioned Incero here, vs. Voxel in many other replies, as I believe voxel is the more appropriate choice for most startups.

dangrossman 15y ago
I once rented servers from a company that came highly recommended on WHT, back in 2004 or so. One day, all their servers went offline. There were hundreds of posts in the thread at WHT. They never came back. It turned out they were operating at a loss and had stopped paying their bill to the data center for so long that the building finally pulled the plug on their racks. I'm reminded of this every time I log in to my now 12-year-old PayPal account. I see "1 open case" in my "Dispute Resolution Center" -- it's the case disputing my prepayment for the servers to this host, which PayPal said they would leave open forever, and if the principals of that company ever opened a new PayPal account they would have to resolve those disputes with all their former customers first.
- larrys 15y ago
  I have a quarter rack at the same place for many years now. I make a point of stopping by in person to get the feel of how they are doing business wise from time to time. Just by walking through the office, talking to the employees things like that. They are actually on the expensive side but I like that it keeps out the riff raff that could tax the network or create problems (when I say expensive I mean for bandwidth..)
larrys 15y ago
In the end I guess I would go (in addition to redundancy) with the organization that was smaller with hopefully more expertise. I feel more confident with the smarter people being able to solve the problem and the smaller people having the motivation to deal with something and not have the personal aggravation of something not working. In a large organization it's easy to hide behind someone else or make excuses. Ultimately better to have a person or two that will pick up their cell phone when they are in the mall on a Saturday or out for dinner but are quite willing to tackle the problem when they arrive home. Not because they have to but because they care about what they do and have a conscience.

by LogicX 15y ago

dangrossman 15y ago

I once rented servers from a company that came highly recommended on WHT, back in 2004 or so. One day, all their servers went offline. There were hundreds of posts in the thread at WHT. They never came back. It turned out they were operating at a loss and had stopped paying their bill to the data center for so long that the building finally pulled the plug on their racks. I'm reminded of this every time I log in to my now 12-year-old PayPal account. I see "1 open case" in my "Dispute Resolution Center" -- it's the case disputing my prepayment for the servers to this host, which PayPal said they would leave open forever, and if the principals of that company ever opened a new PayPal account they would have to resolve those disputes with all their former customers first.

larrys 15y ago
I have a quarter rack at the same place for many years now. I make a point of stopping by in person to get the feel of how they are doing business wise from time to time. Just by walking through the office, talking to the employees things like that. They are actually on the expensive side but I like that it keeps out the riff raff that could tax the network or create problems (when I say expensive I mean for bandwidth..)

larrys 15y ago

In the end I guess I would go (in addition to redundancy) with the organization that was smaller with hopefully more expertise. I feel more confident with the smarter people being able to solve the problem and the smaller people having the motivation to deal with something and not have the personal aggravation of something not working. In a large organization it's easy to hide behind someone else or make excuses. Ultimately better to have a person or two that will pick up their cell phone when they are in the mall on a Saturday or out for dinner but are quite willing to tackle the problem when they arrive home. Not because they have to but because they care about what they do and have a conscience.