"What browser are you using?" is probably one of the most commonly used methods, and also the most pointless question that one could ask of a non-tech-savvy cli

"What browser are you using?" is probably one of the most commonly used methods, and also the most pointless question that one could ask of a non-tech-savvy client. You're bound to get replies like "I'm using Google" or "What's a browser?" A "cat mode" that gets widely noticed could help many of us deal with clueless clients. Make the cat follow laser pointers and mutter lolcode while it collects every possible piece of information about the client's system. Really, anything to make it more viral would contribute to the Greater Good (tm) and more than compensate for immaturity. Even something as simple as a browser-specific tuturial for clearing the cache would be immensely helpful. For example, Dropbox customizes its download & installation tutorial for each user's browser. It's really helpful.