Once when I was working our incoming phone support a tech accidentally added our CEO's office number to the round robin system for incoming support calls. CEO

Once when I was working our incoming phone support a tech accidentally added our CEO's office number to the round robin system for incoming support calls. CEO fielded 4 calls before he figured out what happened. No idea if he solved the problems or not. I kinda dreamt since that day that any product managers would work some time taking support calls for their products and it'd be a better world because they'd realise all the issues we've been raising about their product are real.... But instead we were just lowly support folks who didn't know about product development and they continued to be "agile"