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One shift a month means that the CEO will have a much better feel for the customer environment and not be disconnected. I hope he rotates through a few differe
by gwbas1c 4y ago
One shift a month means that the CEO will have a much better feel for the customer environment and not be disconnected.
I hope he rotates through a few different stores, though. Otherwise, he may become myopic to the quirks of one particular location.
- palijer 4y agoOnce when I was working our incoming phone support a tech accidentally added our CEO's office number to the round robin system for incoming support calls. CEO fielded 4 calls before he figured out what happened. No idea if he solved the problems or not. I kinda dreamt since that day that any product managers would work some time taking support calls for their products and it'd be a better world because they'd realise all the issues we've been raising about their product are real.... But instead we were just lowly support folks who didn't know about product development and they continued to be "agile"
- blululu 4y agoA little bit of knowledge can be less than useless. It gives the impression of understanding while passing over the harsher realities. The way that such a move is enacted matters. Is this shift scheduled on a random Saturday/Sunday with ~48 hours notice. Does the shift last 8 hours? Does his replacement randomly show up 30 minutes late and he needs to work an extra 30 minutes with zero notice? Does he need to open the shop bright and early after closing the night before? If the CEO is insulated from these rather common experiences then the exercise masks the problems with a veneer of understanding.
- isk517 4y agoYou make a good point. Probably better to just work a full two weeks at a location once a year than 1 day a month.