4 ms·

If this was not a PR move, but a desire to get a sense for work conditions, real problems, etc, it would not be publicized.

xiphias2 4y ago
Good luck keeping something like this secret. Also how else can you run a company if you don't understand what process can be improved and how?
tablespoon 4y ago
> If this was not a PR move, but a desire to get a sense for work conditions, real problems, etc, it would not be publicized. And it wouldn't work. I don't think a lot of people would be comfortable sharing real complaints with the CEO who parachuted in for a single shift. It will probably end up being a bit of a Potemkin village situation. The shift will probably be filled up with the highest-motivated, most ass-kissing employees, whose focus will be keeping the CEO comfortable.
- the_mar 4y ago
  Of course it is for PR, it would be really dumb to not publicize it. It would absolutely work in a sense. Of course the CEO will not get a real experience and of course no one will bring any real grievances to him. But the CEO will still get some exposure to day to day. It is still somewhat better than not doing it at all. It’s a good precedent to set and one can only hope more CEOs would follow
  - dachryn 4y ago
    you are underestimating the impact of programs like this. The CEO will quickly spot broken processes and inefficiencies. Ass kissing can't make up for business problems. Beyond that, by working in a different store, gets a feel on how generic the approach can be, and where they need local optimizations. The only think you are taking out of the consideration is toxic lower management and asshole colleagues, but that's not something I'd expect the CEO to fix directly himself. If anything he is just bored of the ass kissers and good news shows, and wants to regain a feel of reality
    - AnIdiotOnTheNet 4y ago
      > The CEO will quickly spot broken processes and inefficiencies. They will quickly spot what they perceive to be broken processes and inefficiencies, but they don't have real experience of the actual work at that level to be able to safely move Chesterton's fence.
- 988747 4y ago
  [dead]
meken 4y ago
How sure are you of that?
brookst 4y ago
If you really meant that, you wouldn’t have posted it publicly. I think that reasoning might have some flaws.
Havoc 4y ago
Could always be both
pcurve 4y ago
It would've been a better PR for them to have not publicized it. They really didn't need to, because people would find out anyway.
adrianmonk 4y ago
It can be both. If you have a better way to run your company, why not do it and also score a bonus PR win in the process?
standardUser 4y ago
If this is not solely a PR move I'd be genuinely worried about Starbucks leadership.

xiphias2 4y ago

Good luck keeping something like this secret. Also how else can you run a company if you don't understand what process can be improved and how?

tablespoon 4y ago

> If this was not a PR move, but a desire to get a sense for work conditions, real problems, etc, it would not be publicized. And it wouldn't work. I don't think a lot of people would be comfortable sharing real complaints with the CEO who parachuted in for a single shift. It will probably end up being a bit of a Potemkin village situation. The shift will probably be filled up with the highest-motivated, most ass-kissing employees, whose focus will be keeping the CEO comfortable.

the_mar 4y ago
Of course it is for PR, it would be really dumb to not publicize it. It would absolutely work in a sense. Of course the CEO will not get a real experience and of course no one will bring any real grievances to him. But the CEO will still get some exposure to day to day. It is still somewhat better than not doing it at all. It’s a good precedent to set and one can only hope more CEOs would follow
- dachryn 4y ago
  you are underestimating the impact of programs like this. The CEO will quickly spot broken processes and inefficiencies. Ass kissing can't make up for business problems. Beyond that, by working in a different store, gets a feel on how generic the approach can be, and where they need local optimizations. The only think you are taking out of the consideration is toxic lower management and asshole colleagues, but that's not something I'd expect the CEO to fix directly himself. If anything he is just bored of the ass kissers and good news shows, and wants to regain a feel of reality
  - AnIdiotOnTheNet 4y ago
    > The CEO will quickly spot broken processes and inefficiencies. They will quickly spot what they perceive to be broken processes and inefficiencies, but they don't have real experience of the actual work at that level to be able to safely move Chesterton's fence.
988747 4y ago
[dead]

meken 4y ago

How sure are you of that?

brookst 4y ago

If you really meant that, you wouldn’t have posted it publicly. I think that reasoning might have some flaws.

Havoc 4y ago

Could always be both

pcurve 4y ago

It would've been a better PR for them to have not publicized it. They really didn't need to, because people would find out anyway.

adrianmonk 4y ago

It can be both. If you have a better way to run your company, why not do it and also score a bonus PR win in the process?

standardUser 4y ago

If this is not solely a PR move I'd be genuinely worried about Starbucks leadership.