> This feature was disabled to address issues that our customers had with keeping their TV and TV Box power synchronized. You'd likely be surprised if you were

> This feature was disabled to address issues that our customers had with keeping their TV and TV Box power synchronized. You'd likely be surprised if you were a fly on the wall at their customer service center listening in on calls for help from customers. This one likely ranks near the top of their call list, and for those customers who call with this complaint, it is also very likely extremely hard to talk them through correcting the issue over the phone. My mother used to get caught by exactly this with her tv and cable box, except instead of calling Verizon she would call me, and there was no way to talk her through fixing it over the phone, I had to go by every time to reset one of the two (TV or Cable box) to be the same state (off or on) as the other one. I also tried to get her to use two remotes (the CATV one to turn on/off the CATV box, the actual TV remote to turn on/off the TV). She was addicted to "pushing just one button" and didn't want the confusion of "two remotes". So I could not get her to simply do that. And every time it happened, she had zero understanding of what was wrong or why it was wrong. All she saw was "this TV won't turn on again". Multiply that by thousands of customers in a given area, and from their viewpoint, simply keeping the cable box on, even when the remote 'off' button is pressed, cuts out a huge number of very difficult to handle calls.