It's not person A's job to tell you about rule X or that department T revised form W, or that you don't even have to do any of that at all because there's an al

It's not person A's job to tell you about rule X or that department T revised form W, or that you don't even have to do any of that at all because there's an alternative process for doing it. It's your job to do the research and do things out correctly so that person A doesn't have to waste time telling you what you should be doing. Or do you think that government agencies have the budget to hire customer support representative and receptionists with intimate knowledge of their department's rules and regulations?