I know why, but why do you guys make your subscription management such an awful experience for users? I used to like Adobe, now I hate the company and will go a

I know why, but why do you guys make your subscription management such an awful experience for users? I used to like Adobe, now I hate the company and will go as far as suffering massive inconvenience to avoid Adobe products. Last time I canceled a subscription (can't do it through your website, only by talking to support) when I finally got in touch with someone it took several hours to actually convince them to cancel.