I've been involved with several projects that do realtime voice transcription of callcenter calls to do screen pops and other agent assist functions. One of th

I've been involved with several projects that do realtime voice transcription of callcenter calls to do screen pops and other agent assist functions. One of the challenges with this is to de-identify the transcripts, removing PII and cardholder data. Depending on the costs this could be used as well.