Are people talking to your brother? If they are talking to you, you should take it personally. But how you process the information is up to. Endless looping ab

Are people talking to your brother? If they are talking to you, you should take it personally. But how you process the information is up to. Endless looping about some trivial thing a customer says in an impatient mood, is not something you should base your life on. I think what you try to explain has nothing to do with personal versus impersonal but assessing peoples input correctly and balancing the value of it on some rational criteria. A lot of times this can mean that you can filter a lot of noise so you can focus on valuable input instead.