Given an emphasis on internalized documentation, these could be significantly better, especially over time than a lot of automated support in place for a lot of

Given an emphasis on internalized documentation, these could be significantly better, especially over time than a lot of automated support in place for a lot of companies. As long as there is some kind of escape hatch for escalation. That said, the reality is closer to the "Johnny Cab" from the first "Total Recall" movie.