``` The way I read this was the leadership did not handle remote work well and feedback did not flow bidirectionally well across multiple levels. When in person

``` The way I read this was the leadership did not handle remote work well and feedback did not flow bidirectionally well across multiple levels. When in person sometimes luck/chance just happens and might be enough to mitigate huge issues. ``` got it, leadership relies on luck/chance to mitigate huge issues ... (O_O)