I think of a related effect every single time I'm at the DMV, or on the phone with a customer service representative, or dealing with insurance or some other jo

I think of a related effect every single time I'm at the DMV, or on the phone with a customer service representative, or dealing with insurance or some other job where few people love and I'm dealing with them clearly doing a shitty job. I remember that people on the left side of the bell curve need jobs too. And, all else being equal, I'd probably prefer them manning the phones at a hotel and sometimes screwing up my reservation than wielding a scalpel when I'm under the knife.