Couldn't agree more with this sentiment. And to expand on it - the great outsourcing events we saw in the mid-2000s didn't work out for many of the things outsi

Couldn't agree more with this sentiment. And to expand on it - the great outsourcing events we saw in the mid-2000s didn't work out for many of the things outside of programming: IT consulting in general, support and operations, call centers and things like design and architecture. The barrier was not always technical, but often a misunderstanding of how BaU works in the <parent_country> vs offshore and/or what the ask/expectations were. There's a lot of waste that happens when needing to be overly explicit and still having the message misinterpreted, interpreted too literally or simply failure to understand.