3 ms·

Interesting to note is that the author's experiences are with the UK branch of T-Mobile's customer service, which was likely not as well informed, integrated, o

Interesting to note is that the author's experiences are with the UK branch of T-Mobile's customer service, which was likely not as well informed, integrated, or organized as the US division due to locality of Google. However, as a semi-loyal T-Mobile customer myself, I have to agree that the 'buzz generation' and training of local store reps are sub-par for the G1. None of my local T-Mobile stores had Google reps even on launch day, and only sport a variety of Google-branded posters and a trio of non-functional demo units (one for each color choice). As of yesterday, one of the display models even had its touch screen broken off, although likely no fault of the unit with the idiots, college students, and unsupervised children that roam the malls here... I'm personally waiting more for Android to start functioning on the Neo Freerunner, which is apparently very close to reality [1], although the developers will still need to solve the input problem, considering the Neo lacks a hardware keyboard, and Android lacks any on-screen input options (which will supposedly be fixed 'soon' by Google). [1] http://benno.id.au/blog/ http://benno.id.au/blog/

lief79 18y ago
I have no experience with the foreign branches, but considering how much emphasis is placed on customer service at TMobile USA, it's surprising how badly that was flubbed. TMobile USA pushes that they are competing to be the best service organization in the US. (Not best service of a cell phone provider, but best of any company. http://www.t-mobile.com/company/PressReleases_Article.aspx?assetName=Prs_Prs_20070419&title=T-Mobile%20Continues%20to%20Lead%20the%20Way%20in%20Wireless%20Customer%20Satisfaction http://www.t-mobile.com/company/PressReleases_Article.aspx?a... shows a bit of the push.) I'll also point out that verizon seems to have beat them in the last rankings. I can't speak as to how well this works in practice at their actual facilities. I only went through the standard initialization after a takeover at a location that is scheduled to be closed soon. I've already found a job elsewhere, so no worries there.
- jcl 18y ago
  For what it's worth, T-Mobile USA does pretty well in the Consumer Reports recommendations (worse than Verizon, better than AT&T and Sprint). I find it a little funny that another comment in this thread lauds Apple for focusing on every detail of the user experience, and yet Apple chose to partner exclusively with AT&T, which Consumer Reports describes as "Home of the iPhone but trails the better carriers in almost all respects." http://www.consumerreports.org/cro/electronics-computers/phones-mobile-devices/cell-phones-services/cell-phone-service-guide/guide-to-cell-phone-carriers/carriers.htm http://www.consumerreports.org/cro/electronics-computers/pho...
  - lief79 18y ago
    At a different previous job, when AT&T and Cingular were merging and TMobile was the other big customer (company provided US GSM services), TMobile had the reputation of being the professional ones. When the carrier I was talking about earlier was taken over, I saw a somewhat poorly organized IT merger, but nothing that detracted from that reputation. The original interactions were on the GSM network side, while the takeover occurred while I was in the application development/e-commerce side of the purchased company. Consumer Reports agrees with my personal experience with each company, and as a customer of Verizon.

lief79 18y ago

I have no experience with the foreign branches, but considering how much emphasis is placed on customer service at TMobile USA, it's surprising how badly that was flubbed. TMobile USA pushes that they are competing to be the best service organization in the US. (Not best service of a cell phone provider, but best of any company. http://www.t-mobile.com/company/PressReleases_Article.aspx?assetName=Prs_Prs_20070419&title=T-Mobile%20Continues%20to%20Lead%20the%20Way%20in%20Wireless%20Customer%20Satisfaction http://www.t-mobile.com/company/PressReleases_Article.aspx?a... shows a bit of the push.) I'll also point out that verizon seems to have beat them in the last rankings. I can't speak as to how well this works in practice at their actual facilities. I only went through the standard initialization after a takeover at a location that is scheduled to be closed soon. I've already found a job elsewhere, so no worries there.

jcl 18y ago
For what it's worth, T-Mobile USA does pretty well in the Consumer Reports recommendations (worse than Verizon, better than AT&T and Sprint). I find it a little funny that another comment in this thread lauds Apple for focusing on every detail of the user experience, and yet Apple chose to partner exclusively with AT&T, which Consumer Reports describes as "Home of the iPhone but trails the better carriers in almost all respects." http://www.consumerreports.org/cro/electronics-computers/phones-mobile-devices/cell-phones-services/cell-phone-service-guide/guide-to-cell-phone-carriers/carriers.htm http://www.consumerreports.org/cro/electronics-computers/pho...
- lief79 18y ago
  At a different previous job, when AT&T and Cingular were merging and TMobile was the other big customer (company provided US GSM services), TMobile had the reputation of being the professional ones. When the carrier I was talking about earlier was taken over, I saw a somewhat poorly organized IT merger, but nothing that detracted from that reputation. The original interactions were on the GSM network side, while the takeover occurred while I was in the application development/e-commerce side of the purchased company. Consumer Reports agrees with my personal experience with each company, and as a customer of Verizon.