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> detecting stress in the human voice so call centre handlers could tell if they were speaking to a fraudster That's the craziest pitch. Who is going to carry
by travisjungroth 4y ago
> detecting stress in the human voice so call centre handlers could tell if they were speaking to a fraudster
That's the craziest pitch. Who is going to carry more stress in their voice: the dude who just scams for a living and is on his fifth phone call that hour or the guy with severe social anxiety who is only on this phone call because of the massive consequences accumulating from avoiding it?
I can almost believe it if it was something like detecting that a professional authorized agent wasn't being held at gunpoint. But having a consumer line say "You sound tense. I'm going to hang up and you can call back when you've calmed down." would... not be great.
- edent 4y agoI think it was more like "lie detection" - trying to work out if a customer was lying when they said "I'm going leave unless you cut my bill". That sort of thing. But, yeah, I think they had totally misidentified their target audience.
- travisjungroth 4y agolol even worse. Cutting mobile plan to buy food: sounds stressed, bluffing.